FAQ & Help

How long does shipping take?

Our products are individually made for you – with great care and attention to detail. The total delivery time consists of production time and shipping time.

Digital timetables (PDF): Available immediately after payment – ​​no waiting, no shipping.

Physical products (growth posters): Production time: 1–2 business days. Shipping time depending on destination country:
Germany: 2–5 business days total;
Switzerland and Norway: 5–12 business days plus any customs processing time.

Note: Around the start of the school year, Christmas, and holidays, delivery times may be slightly longer in some cases. It's best to allow a few extra days – especially if you're buying a gift. ✨

Where is it shipped from?

Our growth posters are manufactured by Posterflow in Mannheim and shipped directly to you – “Made in Germany”, with short delivery routes and high quality standards.

Where will it be delivered to?

We currently deliver to the following countries:

Germany | Switzerland | Norway

Do you live in another country and would like to order? Write to us – we're happy to help.

What are the shipping costs?

Shipping costs are calculated automatically at checkout and depend on the destination country:

• Germany: free shipping
• Switzerland: €10.00
• Norway: €20.00

You will see the exact amount before completing your order.

Digital products are always shipped free of charge.

Note for customers from Switzerland and Norway: Deliveries to these countries may be subject to customs duties or import taxes. These are calculated directly by customs or the delivery service and are to be paid by the buyer.

Will I receive shipment tracking information?

Yes. As soon as your package has been shipped, you will receive an email with tracking information. This way you can check the current location of your order at any time.

What happens if my package doesn't arrive?

Please wait until the stated delivery time has elapsed and check the tracking status. If your package still hasn't arrived after the maximum delivery time has passed, please contact us within 30 days of the estimated delivery date – we will take care of it immediately.

Which payment methods can I use?

You can pay securely by credit card (Visa, Mastercard), Apple Pay, or bank transfer (prepayment). Payment is processed through our payment provider, Mollie. For digital products, you will receive your download link as soon as payment is received – usually immediately with card and Apple Pay, but possibly one to two business days for bank transfers.

How long does a refund take?

Your money will return the same way it came. For card withdrawals, it can take up to 14 days, depending on the bank, before you see the credit on your statement – ​​sometimes not until the next billing cycle. For bank transfers, it's usually in your account within two business days.

How do I get my digital timetable?

After your purchase, you have two options: You will receive a confirmation email with a download link, and your files will be permanently available under My Account → Downloads. You can download them again at any time – as often as you like.

In what formats will I receive the files?

All digital timetables are available as high-resolution files (300 DPI) and are included in three formats:

DIN A4 – for printing on standard paper and 4:3 tablets, perfect for iPad and other tablets

You can write on the tablet version directly on your iPad using the Apple Pencil – no printing required.

What am I allowed to do with the files?

These files are for private use only. You may print them as often as you like – for yourself, your children, or as gifts for friends. Sharing, publishing, or using them for commercial purposes is not permitted.

Can I return digital products?

Since digital files are available for immediate download after purchase, they are legally excluded from the right of withdrawal – provided you expressly agreed to immediate download during the purchase process. Should you experience any technical problems with the download, we will of course assist you immediately – simply write to us at support@crealumi.de.

What materials does Crealumi use?

• Timetables (print at home): High-resolution PDF files (300 DPI), optimized for printing on high-quality paper.
• Growth poster: Fine art print on matte warm white natural paper (210 g/m²), personalized with your child's name. Produced in Germany.

What does the growth poster consist of?

Each growth poster is printed on high-quality, natural white paper (210 g/m²) – matte, pleasant to the touch, and FSC-certified. The warm white creates a particularly welcoming atmosphere in a child's room and makes the illustrations truly shine.

Can I write my child's name on the timetable?

All timetables – whether digital, poster, magnetic board, or whiteboard – include a dedicated name field directly on the design. Your child can easily write their name there themselves. This makes it even more personal! ✨

Are the timetables available in different versions?

Yes. All timetables are available in two versions, one for each school lesson

• with 6 hours (primary school) and
• with 8 hours (secondary school)

Both versions are offered separately so that you get exactly what suits your school day.

Furthermore, each design is available in two formats:

• DIN A4 for printing,
• 4:3 for tablets and

Both formats are included in the purchase price.

How does personalization work on the growth poster?

Growth posters can be personalized with your child's name right at the point of purchase. Simply enter the name in the shop, and it will be printed on the poster at no extra charge. We use the Customily tool for this, which shows you a live preview before you order.

Are the growth posters available in different sizes?

Yes. Growth posters are available in three sizes:

• From 90 cm to 130 cm
• From 100 cm to 140 cm
• From 110 cm to 150 cm

Simply choose the option that best suits your child's current growth — that way you can enjoy it for as long as possible.

Can I change the name on the growth poster afterwards?

Since each growth poster is printed individually for you, production begins immediately after payment is received. Therefore, a subsequent name change is unfortunately not possible. Please carefully check the live preview before purchasing. Should you notice an error immediately after ordering, please contact us as soon as possible at support@crealumi.de – we will check if production can still be stopped.

Can I personalize other products?

Currently, print personalization (name on the poster) is only available for the growth posters. All timetables have a name field for self-labeling. More customizable products are in development – ​​to make sure you don't miss out, subscribe to our Crealumi newsletter: Sign up here↗

How does Crealumi produce its products?

We work exclusively with European production partners who use environmentally friendly inks and high-quality materials. Our growth posters are made directly in Germany on FSC-certified natural paper. All products are made on demand, meaning only when you order them. This way, we avoid overproduction, unnecessary waste, and long transport routes.

Are your products safe for children?

Yes. We pay attention to low-emission materials and child-safe surfaces. Our printing partner adheres to certified quality standards for low-pollutant products and uses water-based, solvent-free printing processes.

My product arrived damaged – what should I do?

Please inspect your package immediately upon delivery. If you notice any damage from the outside, have the courier fill out a damage report or refuse to accept the package.

If you only notice the damage after opening the package, please take photos immediately – of the product, the packaging, and the damage itself. Then contact us within 14 days using our form↗ complaint  and upload the photos there. This is the only way we can review your case and help you quickly.

My poster is printed incorrectly – the colors are wrong or the image is shifted. What now?

That's annoying – and we naturally take responsibility for it.

Please take photos of the defect and contact us within 14 days of receipt using our complaint form↗ . Upload clear photos that clearly show the defect. We can then process your case and offer you a free replacement or a full refund.

How long do I have to file a complaint?

To ensure we can help you quickly and easily, please report any defects as soon as possible – but no later than 14 days after receipt. The sooner you contact us, the faster we can assist you.

How long is the warranty valid for?

You have a statutory 24-month warranty on all physical products from the date of receipt. This means that if a defect occurs within this period, you have the right to repair, replacement, price reduction, or refund.

What happens after I file a complaint?

You will receive an email confirmation from us. We will carefully review your case and get back to you within 14 days.

Depending on the situation, we offer you a free replacement, repair, price reduction, or a full refund – you decide what suits you best.
If you choose a refund, your money will be returned the same way it was received. For card payments, it can take up to 14 days, depending on the bank, for the credit to appear on your statement – ​​sometimes not until the next billing month. For bank transfers, it's usually available within two business days.

I ordered the wrong size or version – can I exchange it?

Unfortunately, we cannot offer an exchange for digital products, as the files are available immediately after purchase.

For physical products that you ordered incorrectly, you can exercise your right of withdrawal – provided the product is not personalized. Simply contact us via the contact form↗. We'll find a good solution for you together.

Where can I find the complaint form?

Our complaint form↗ guides you step by step through the process.

Please upload clear photos of the defect there – this is the basis for us to review your case and help you quickly.