Complaints & Warranty
Your rights in case of defects (warranty)
We stand for high-quality products. However, should you receive a defective or damaged product, you naturally have statutory warranty rights. These are independent of the right of withdrawal and also apply to our print-on-demand items printed individually for you.
Please note: specific defect must exist for a complaint to be valid . A complaint is not the same as a return, where you can send the goods back without giving a reason.
To make a complaint about a product, you can.. Complaint form Use the information at the bottom of this page.
This is the easiest and fastest way to inform us of your complaint.
Here's how to proceed with a complaint:
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Contact us immediately: Please get in touch with us within 14 days of delivery.
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Document the defect: Take clear photos of the faulty item and, if applicable, the packaging.
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Fill out the form: Use the complaint form below to send us all the necessary information.
What happens after you report it?
We review each case individually and quickly. As a rule, our first solution is to offer you a replacement with a flawless item. Alternatively, a full refund possible.
Please do not return the goods without prior consultation! We will inform you in each individual case whether and where a return is necessary.
